Piratejewellery.com chooses products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included.
We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. Please ensure the product is unused and head back to the designated address after the acquiring of RMA. Product can not be returned after the laundry.
All our products are covered by a 7-day policy for return and 15-day policy for exchange.
In essence this means that faulty products can be returned to Piratejewellery.com by confirm the obvious quality defects, we will make the repairs or instant exchange and ship them back to you.
Address for return is submitted in the meanwhile of acquiring the return merchandise authorization (RMA).
Quality problem can be defined as obvious quality defects, the no following of customization requirement and size deviation from the posted size criteria.
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to our email address for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 24 hours.
The existing of color aberration is due to the affecting by PC monitor and weather condition. Quality problem shall refer to product blemish by distinctive holes or serious discolored and craze. The dissatisfaction of product with the imagination of different material or error color applied on the merchandise, etc shall not be regarded as quality problem. We shall offer the solution for goods exchange in the event of product dissatisfaction from the customer.
For lost package
Package lost during the ordinary shipment period can be treated with full refund.
For pending order
Piratejewellery.com shall proceed to partial refund when comes to the circumstance of order pending due to no receiving of response from customer in the event of misinformation on the order such as no telephone number, email address and ambiguous delivery date required by the customer, etc. within 15 business days.
For return and exchange on goods of clearance
Piratejewellery.com doesn’t issue return and exchange for clearance goods due to the items are all sold at bottom.